MANAGED SERVICES > Network Engineering

Ingenium brings a full lifecycle design approach to managing our customers network and enterprise infrastructure operations, giving them world-class network reliability and availability so they can concentrate on their core business. We bring economies of scale that significantly decrease the costs of network equipment upgrades. At numerous military and healthcare engagements, our engineers and architects deliver a full range of network services, from design through mission-critical support to thousands of users requiring the highest levels of 24x7 network availability.

MANAGED SERVICES > Systems Engineering

Ingenium experience includes managing large switching systems covering geographically dispersed campuses to integrating multi-vendor platforms performing global voice, data, and video communications. Skillful leadership, practical and scalable solutions, and minimizing the cost and time to deployment represent the key factors to project success. Our approach embraces a collaborative process that allows us to field more knowledgeable teams who are capable of making immediate decisions based on real conditions, information, and customer expectations. We interlace all components of our customer’s requirements with other special considerations like redundancy, return to service, and contingency operations during catastrophic events. We regard and manage your telecommunications infrastructure as it should be: an essential, vital utility within your organization.

MANAGED SERVICES > Database Administration

Ingenium database expertise offers the strength and capabilities to fully administer even the most complex database environments and guarantees the safety and availability of your mission-critical data. Our database capabilities are comprehensive, performing everything from basic installation and configuration to full administration. We can manage database access and security, manage and monitor critical log files, perform regular back-ups, and provide data recovery and restoration. We develop database administration strategies that address your business requirements and mitigate the risks to mission-critical data.

MANAGED SERVICES > Help Desk Management

Ingenium has set the standard for help desk support for government, military, and healthcare organizations. We bring tool-based help desk skill and experience that has supported more than 100,000 users, in engagements ranging from a few hundred users to more than 25,000. We deliver call resolution capabilities ranging from simple “how-to” questions to tracking and reporting on network outages. At many contract sites with multiple support locations, Ingenium has helped organizations consolidate their help desk structures into what we call enterprise service centers (ESC): a single point-of-contact for users offering centralized support that helps increase efficiencies while reducing costs. At all Ingenium engagements, we bring a full life-cycle approach to problem management at the help desk, assuming problem ownership from inception through resolution. Feedback mechanisms based on statistical samplings of users help us monitor our performance. To date, Ingenium help desk solutions and support have achieved customer satisfaction ratings of greater than 96 percent based on end-user surveys.

MANAGED SERVICES > Systems Deployment and Sustainment

Our approach to telecommunications technology is grounded in one basic principle: will it meet the customer’s needs today and in the future? Economics, the state of emerging technologies, and workforce behavior all represent critical factors in defining telecommunications requirements. Once a customized technology plan is developed, Ingenium can support your organization with our experience in the following activities:

• Deployment of robust OC-192 lines supporting high-speed data transfer rates
• Multi-protocol label switching (MPLS)
• Architecting network operations centers
• Managing data centers
• Implementing workforce mobility capabilities, including wireless PDA services