MANAGED SERVICES > System Administration
Ingenium provides enterprise-wide systems as well as network engineering and administration. We meet workload service levels while balancing costs by utilizing effective, innovative hardware and software solutions. We have helped customers make informed practical decisions when it comes to the replacement of outdated technologies–decisions that yield a long-term return on investment while providing optimal functionality, agile support and operational flexibility.
MANAGED SERVICES > Network Engineering
Ingenium brings a full lifecycle design approach to managing our customers network and enterprise infrastructure operations, giving them world-class network reliability and availability so they can concentrate on their core business. We bring economies of scale that significantly decrease the costs of network equipment upgrades. At numerous military and healthcare engagements, our engineers and architects deliver a full range of network services, from design through mission-critical support to thousands of users requiring the highest levels of 24x7 network availability.
MANAGED SERVICES > IPv6
IPv6, the next generation Internet protocol, brings superior scalability, security, and mobility. Numerous federal, state, and local government entities, as well as private sector companies, are already transitioning to IPv6. Ingenium offers comprehensive, turnkey IPv6 services for building a strong foundation and making a smooth transition to this important, next generation technology.
IPv6 Training: Ingenium offers IPv6 awareness training and an IPv6 education program geared toward giving engineers, technicians, and IT staff a solid IPv6 background.
IPv6 Readiness Assessment: An IPv6 changeover can pose challenges and complexities. Ingenium performs readiness assessments to aggregate an organization’s current technical and functional factors (network and systems infrastructure, technical and business drivers for adoption, staff skill sets) that will impact an IPv6 transition approach.
IPv6 Transition Strategy Service: Our transition strategy includes specific recommendations, methodologies, and an approach for making an IPv6 integration, based on business requirements and technical factors. Beyond mere transition, Ingenium embeds essential IPv6 knowledge into an organization.
IPv6 Deployment Services: Our deployment methodology minimizes integration costs and risks while maximizing value for your organization. Several aspects of an IPv6 deployment are unique and fall outside of an organization’s typical networking expertise. Ingenium provides the IPv6 expertise to overcome these challenges, bringing direct experience in IPv6 address allocation, network architecture, transition mechanisms, and unique IPv6 security requirements.
MANAGED SERVICES > Database Administration
Ingenium database expertise offers the strength and capabilities to fully administer even the most complex database environments and guarantees the safety and availability of your mission-critical data. Our database capabilities are comprehensive, performing everything from basic installation and configuration to full administration. We can manage database access and security, manage and monitor critical log files, perform regular back-ups, and provide data recovery and restoration. We develop database administration strategies that address your business requirements and mitigate the risks to mission-critical data.
MANAGED SERVICES > Help Desk Management
Ingenium has set the standard for help desk support for government, military, and healthcare organizations. We bring tool-based help desk skill and experience that has supported more than 100,000 users, in engagements ranging from a few hundred users to more than 25,000. We deliver call resolution capabilities ranging from simple “how-to” questions to tracking and reporting on network outages. At many contract sites with multiple support locations, Ingenium has helped organizations consolidate their help desk structures into what we call enterprise service centers (ESC): a single point-of-contact for users offering centralized support that helps increase efficiencies while reducing costs. At all Ingenium engagements, we bring a full life-cycle approach to problem management at the help desk, assuming problem ownership from inception through resolution. Feedback mechanisms based on statistical samplings of users help us monitor our performance. To date, Ingenium help desk solutions and support have achieved customer satisfaction ratings of greater than 96 percent based on end-user surveys.
